Contact us

Get in touch

Have a question? Fill out the form and we’ll respond within 1–2 business days.

Email

support@nordastore.com

Phone

+33 (0) 31-305-210

Address

620 King St W, Toronto, ON M5V 1M7, Canada

FAQs

Answers to important questions

What materials are your bags made from?

Use this space to provide detailed answers to common customer questions about products, shipping, returns, payments, or store policies.

How long does shipping take?

Orders are typically processed within 1–2 business days, with delivery taking 3–7 business days depending on your location.

What is your return & exchange policy?

We offer hassle-free returns and exchanges within 14 days of delivery. items must be unused, in original condition, and include all original packaging.

How do I care for my bag?

Clean with a soft, damp cloth and allow your bag to air dry naturally. avoid harsh detergents, prolonged moisture, and direct heat.

Do your bags come with a warranty?

Yes, all norda bags are covered by a limited warranty against manufacturing defects. normal wear and damage from misuse are not covered.